New Traxxas Slash 1:10 Electric CORR Truck
09-17-2008, 09:08 AM
#1876
Suspended
AE.......................IS THE KILLER OF ALL!
POUNDITRACING,THAT IS A SICK PAINT JOB ON THAT SLASH. I HOPE YOU LIKE RUBBING WHEN YOUR RACING!
09-17-2008, 09:09 AM
#1877
I had a series of conversations with Novak when the Slash first came out. First, they couldn't find their XL-5 ESC for testing. Two weeks later finally got one and were able to replicate my problem (the problem of about 8 of my racers, too). They told me they would be doing a hardware revision and would send us a couple to test. No contact. I finally called Novak about a week ago... the story is now "it doesn't work with the Traxxas blue ESC and we're not fixing it." The tech cited some Internet "press release" as though I should have already known.
09-17-2008, 09:09 AM
#1878
09-17-2008, 09:13 AM
#1879
I had a series of conversations with Novak when the Slash first came out. First, they couldn't find their XL-5 ESC for testing. Two weeks later finally got one and were able to replicate my problem (the problem of about 8 of my racers, too). They told me they would be doing a hardware revision and would send us a couple to test. No contact. I finally called Novak about a week ago... the story is now "it doesn't work with the Traxxas blue ESC and we're not fixing it." The tech cited some Internet "press release" as though I should have already known.
09-17-2008, 09:32 AM
#1880
It is right at the top of ther home page...so it's not like they're hiding anything, they just didn't call you personally.
http://teamnovak.com/
http://teamnovak.com/tech_info/infor...tes/index.html
http://teamnovak.com/
http://teamnovak.com/tech_info/infor...tes/index.html
I had a series of conversations with Novak when the Slash first came out. First, they couldn't find their XL-5 ESC for testing. Two weeks later finally got one and were able to replicate my problem (the problem of about 8 of my racers, too). They told me they would be doing a hardware revision and would send us a couple to test. No contact. I finally called Novak about a week ago... the story is now "it doesn't work with the Traxxas blue ESC and we're not fixing it." The tech cited some Internet "press release" as though I should have already known.
09-17-2008, 09:49 AM
#1881
I'm not claiming they're hiding anything. However, if they say they'll send me something one month and expect me to have looked on their site for information about it the next, that's crappy... so yes, I'm expecting them to call me personally when they say they'll call me personally.
I expect better customer service from a reputable and established company. First, their tech support hours suck. A few hours in the morning and a few more in the afternoon... who does that? Second, I've got this useless cutoff, since they can't or won't fix their issue. Third, I hate it when a company promises me something and doesn't follow through. All silly, I know.
My choice is not to buy any more Novak equipment. I've got one SS5800 system that still works, and when it goes I'll have nothing relevant that they made. That's MY choice.
I expect better customer service from a reputable and established company. First, their tech support hours suck. A few hours in the morning and a few more in the afternoon... who does that? Second, I've got this useless cutoff, since they can't or won't fix their issue. Third, I hate it when a company promises me something and doesn't follow through. All silly, I know.
My choice is not to buy any more Novak equipment. I've got one SS5800 system that still works, and when it goes I'll have nothing relevant that they made. That's MY choice.
09-17-2008, 10:16 AM
#1882
I use the Novak Smart Stop without problems. I did recently move it into the receiver box and found that if you do not offset the setting button off the receiver and face it down so neither the receiver or top of the box press the button that it won't work. When I made sure the setting button wasn't pressed it work just like it did outside the box.
09-17-2008, 10:29 AM
#1883
Suspended
I'm not claiming they're hiding anything. However, if they say they'll send me something one month and expect me to have looked on their site for information about it the next, that's crappy... so yes, I'm expecting them to call me personally when they say they'll call me personally.
I expect better customer service from a reputable and established company. First, their tech support hours suck. A few hours in the morning and a few more in the afternoon... who does that? Second, I've got this useless cutoff, since they can't or won't fix their issue. Third, I hate it when a company promises me something and doesn't follow through. All silly, I know.
My choice is not to buy any more Novak equipment. I've got one SS5800 system that still works, and when it goes I'll have nothing relevant that they made. That's MY choice.
I expect better customer service from a reputable and established company. First, their tech support hours suck. A few hours in the morning and a few more in the afternoon... who does that? Second, I've got this useless cutoff, since they can't or won't fix their issue. Third, I hate it when a company promises me something and doesn't follow through. All silly, I know.
My choice is not to buy any more Novak equipment. I've got one SS5800 system that still works, and when it goes I'll have nothing relevant that they made. That's MY choice.
Atten: Novak --- put pgaert at the top of your call list and check in with him daily, make sure and extend your call hours if only for him or better yet install a hotline just for his use, he demands satisfaction. After all he has one whole LVC and an older super stock bl system he bought from you. I mean you can't possibly have any other customers .
09-17-2008, 10:39 AM
#1884
I'm not claiming they're hiding anything. However, if they say they'll send me something one month and expect me to have looked on their site for information about it the next, that's crappy... so yes, I'm expecting them to call me personally when they say they'll call me personally.
I'm sure that the Post-it Note that said "Call 'pgaert' as soon as we figure out the issue with the blue Traxxas ESC" just fell off the file cabinet. Jeez...they posted it on the website for cryin' out loud. That's where most modern people would go first.
I guess they could call every person who had a problem...they did come on here and tell everyone about it...but they put it right out there on the homepage. That's pretty standup in my book.
09-17-2008, 10:42 AM
#1885
Actually the text on their Website states "Novak is researching this issue to determine if an update can be made to the module or if a separate module can be offered for this application"
So, if the tech was correct that they aren't going to do anything, then they should state this on the "press release", as well as offer refunds to those that bought it for this application.
http://www.teamnovak.com/tech_info/i...tes/index.html
So, if the tech was correct that they aren't going to do anything, then they should state this on the "press release", as well as offer refunds to those that bought it for this application.
http://www.teamnovak.com/tech_info/i...tes/index.html
They should update that bulletin if that's where they are now.
09-17-2008, 11:21 AM
#1889
AcadDude - you are one of the lucky ones. If yours works, then it's worth it's weight in gold.
