Originally Posted by Tony Newland
I work at a hobby shop and it seems increasingly impossible for people to just admit they screwed up.... I have people wanting to return a car, they ran into a mailbox at 40mph, with some sort of BS story how the manufacturer is responsible lol
It seems to be human nature to want something for nothing, and it is not just hobby-related.
Sales people/departments should also understand the role they play in influencing customers. People who are new to something will naturally want the fastest thing they can get, how often have you seen a salesperson talk them into something more suitable? I never have...
Originally Posted by RB FIVE
Umm... do you comprehend what you read, I said they knew he over charged it and met him half way, IE: He paid $75.00 for a new one from orion. They knew it was his fault. Paying for a new battery around cost to the manufac. is not stealing.
In the end my buddy made a error he was dissapointed, Orion made it better and now we have great racing together again.
Manufacturer's don't have a responsibility to cover peoples stupidity, but the ones that do (even just partially) end up with a lot of loyal customers who spread the word. It is usually not difficult nor very costly (considering their cost price/retail mark-up) but few companies actually do it.