That's the thing...
Yeah, you can sue. You should be able to sue and recover. People do sue and occasionally they recover. It's just that it's a myth that people sue everybody all the time and that it's ruining the economy. Yeah, the courts are clogged with civil suits, but it's with ATT suing Pac Bell 350 times over some clause in some contract from when ATT bought Pac Bell...it's firms suing firms or suing themselves.
The righties just drag out the McDonald's coffee lady every couple years to make everyone think there's a problem and lower the exposure for firms that abuse their customers. Yuk-yuck...ha ha ha.
Just for clarification, the coffee lady was 70 or so and almost died from the 30% 3rd degree burns she suffered when the almost boiling coffee (180+ degrees) spilled in her lap. McDonald's had been sued 50+ times and had agreed in writing in previous settlements that keeping the coffee at near-boiling temps (stays fresh longer, saves money, 130* is the standard temp and what they said they were going to keep it at) was dangerous to their customers and had agreed not to do it anymore.
The settlement that she got ("millions awarded for spilled coffee", etc.) was primarily in punitive damages because McDonald's had acknowledged that they were endangering the customers and kept on doing it after they said they wouldn't do it anymore. It was subsequently reduced on appeal to somewhere in the high hundreds of thousands (800K?)...not much of a punishment for a big company, but it is what it is.
Lame people sue...yeah. Do they recover? Not often. You'd be surprised how hard it is for a private party to actually sue and even get to court versus a company. The party with the biggest pockets just spends the other party down to the mat.
This thread is pretty useless IMO.
So they had a mistake on their website and unwound the sale and refunded the money. Anyone who's done business on the web has likely had a similar experience. I wouldn't have said anything either. It's not like you were a real customer or anything, just a mooch looking for a freebie. If you weren't, you would have already re-ordered your Gravel Hound and been done with it.
If it had worked out for you, good for you (and thumbs up!!!), but if it doesn't...too bad.
You don't then get the right to bitch about it.
It's interesting trivia and all, but it doesn't really say anything (to me) about their customer service, aside from telling me that they're not totally ignorant and they refunded the sale quickly.